If this happens to you, we advise you to call your bank immediately and explain the situation. Consumers often have success in having this ‘international fee’ refunded.
This may happen from time to time, especially if it’s your first time ordering with us. Although we have our prices set in USD and ship from the state of Pennsylvania, sometimes the transaction is recognized as coming from our North American Headquarters in Ontario, Canada. We are happy to help in this situation and ask that customers reach out to us for support.
If this happens to you, we advise you to call your bank immediately and explain the situation. Consumers often have success in having this ‘international fee’ refunded.
To avoid this charge in the future, either notify your bank prior to ordering or use the PayPal option at checkout.
You can get in touch with our Customer Support team at support@boldpros.com or 1-833-472-9960.