General Support

Shipping, warranties, returns, ordering, account information, company info, etc.

• What is a comprehensive warranty
• What is the warranty on your products?
• Do you ship on customer courier accounts?
• Where do you ship your products?
• How do I submit a warranty claim?
• How long does shipping take?
• What is your phone number?
• What are your business hours?
• What is your return policy?
• Will I have to sign for my deliveries?
• Is the return policy 30 days from order date or received date?
• What is your email address
• What forms of payment do you accept?
• Where can I find tracking for my order?
• Do you give out samples?
• What if items are missing from my order?
• What does being a BOLD Pro mean?
• What if my items arrive damaged?
• How do I get a copy of the BOLD Product Directory?
• Who is the BOLD Pro program for?
• I found an “international transaction fee” on my bank statement after purchasing online – why is this?
• What social platforms does BOLD have?
• How do I become a BOLD Pro?
• How can I book a meeting with my Rep?
• I need help with my installation, who can I contact?
• What are the benefits of being a BOLD Pro?
• How long does it take to be approved as a BOLD Pro?
• Do BOLD Pros have access to design files?
• If I want to send an order back do I have to pay for the shipping?
• What is boldpros.com?
• I need to book a meeting with my Rep - how do I do that?
• Where can I find product documentation like spec sheets?
• If I am a professional in the industry, how do I sign up to be a BOLD Pro?
• How long does it take to get approved as a Bold Pro?
• Are BOLD products suitable for coastal and marine environments?
• Where can I buy BOLD from?
• How do I generate a quote to give to my clients?