Customer Support

Shipping, warranties, returns, orders, account information, and more.

• Do I have to sign for my order deliveries?
• What is your Warranty policy?
• Do you allow shipments through customer courier accounts?
• Where do you ship your products from?
• How do I submit a Warranty claim?
• How long does shipping take?
• What are your business hours?
• What is your Returns Policy?
• What is your business email address?
• What is your office phone number?
• What forms of payment do you accept?
• Items are missing from my order, who do I contact?
• How do I track my order?
• Can I request BOLD product samples?
• Do you have product catalogs?
• Items in my order arrived damaged, what do I do?
• How do I become a BOLD Pro?
• How do I book a meeting with my Account Rep?
• What is the BOLD Pros program?
• I found an “international transaction fee” on my bank statement after purchasing online – what does it mean?
• Is BOLD on social media?
• I need help with my installation, who do I contact?
• What are the benefits of becoming a BOLD Pro?
• Do I have to pay for shipping when returning an order?
• What is boldpros.com?
• How do I book a meeting with my BOLD Account Manager?
• Where can I buy BOLD products?
• Where can I find product spec sheets?
• Do you offer training?
• How do I create PDF quotes for clients on BOLD's website?
• Where can I see BOLD products in person?
• What is the BOLD Hall of Fame Awards?